Retrieve your login details

First, we need to identify you

This process is for members only.


If you don't know your Member ID or OIN, please enter your account number.

If you don't remember either, please call us on 13 13 3613 13 36.

If you are an Employer please call us on 1300 654 6661300 654 666.

If you are a Dealer please call us on 13 18 3613 18 36.

If you use FirstNet Adviser, go to the Forgot Password page.

Some of the information you have entered is either missing or not in our required format. Please try again.

8:30am - 6:00pm, Monday - Friday (Sydney Time)