Submit a complaint

If you have a complaint, please tell us so we can fix the problem. Most complaints can be resolved within a few days. If your complaint cannot be resolved quickly, we will investigate the complaint, answer your questions and do all we can to resolve the situation to your satisfaction.

Please include as much information as you can in the sections below, particularly those marked with (*).

Your complaint will be acknowledged as soon as we receive it. We will look into your complaint and respond to it as soon as possible. If your complaint is referred to a different area for further investigation we will let you know. If you need a more immediate response please call us on 13 13 36, Monday to Friday, 8am to 7pm Sydney time.

Enter details
First Name: (*)
Last Name: (*)
Company Name:
Email Address: (*)
Postal Address:
Post Code:
I am: (*)
an existing Colonial First State investor
  not a Colonial First State investor
  a financial adviser
If you are already an
investor, please enter
your Account or Online
Identity Number
Number or Online Identity Number
(please do not include your password)

Subject: (*)
Complaint: (*)
Please tell us what your
complaint is, and how you
would like to see the matter

If we are unable to resolve a problem to your satisfaction, or you would like more information on our Complaints Policy, please contact our Complaints Resolution Officer, call us on 13 13 36 or write to us at Reply paid 27, Sydney NSW 2001.