Submit a complaint
If you have a complaint, please tell us so we can fix the problem. Most complaints can be resolved within a few days. If your complaint cannot be resolved quickly, we will investigate the complaint, answer your questions and do all we can to resolve the situation to your satisfaction.
Please include as much information as you can in the sections below, particularly those marked with (*).
Your complaint will be acknowledged as soon as we receive it. We will look into your complaint and respond to it as soon as possible. If your complaint is referred to a different area for further investigation we will let you know. If you need a more immediate response please call us on 13 13 36, Monday to Friday, 8am to 7pm Sydney time.
If we are unable to resolve a problem to your satisfaction, or you would like
more information on our
please contact our Complaints
Resolution Officer, call us on 13 13 36 or write to us at Reply paid
27, Sydney NSW 2001.